hickory ridge way hidden mountain resort

#Hickory ridge way hidden mountain resort plus#

Our staff was happy to add new lights to the Christmas tree for you when made aware. Unfortunately, the next morning was the first we were aware, and our staff was available to you for maintenance or housekeeping services at all times after the initial report. Our office is open and available 24/7 for emergencies and would have been more than happy to assist you the first night to ensure your comfortability. We regret the inconvenience caused your first night and are pleased to know our staff acted promptly to resolve the problem the next morning.

Samuel, Thank you for your patience and consideration in addressing your reported concerns and your feedback regarding your stay with us. The Hidden Mountain family wishes you a Happy New Year & looks forward to earning your business again soon! We are one of only two resorts in the area providing these services at no extra cost to the guest.' We sincerely apologize this cabin was not satisfactory during your time with us, and it is unfortunate we could not be a part of the solution. We cannot refund money due to issues that we have corrected, are beyond our control, or we do not know about until after your stay. If we don’t know about it, we can’t correct it. If you see a maintenance, housekeeping, or pest control issue, please notify the front desk immediately at 86.We will do our best to resolve any issues as quickly as possible. We do have onsite maintenance services and on-call maintenance and pest control for after-hours emergencies. It will be picked up during the hours of 9 am – 5 pm. You can also request trash pick-up at the front desk. While we don’t furnish daily housekeeping during your stay, you may bring dirty towels to the front desk to switch out for clean towels. Our check-in packets include standard policies and procedures for each arrival, and our policy regarding housekeeping or maintenance concerns is very clear: 'Do you provide housekeeping, maintenance, and pest control services? Each cabin is cleaned and inspected prior to your arrival. Being a long-standing customer with us, you know our Resort offers unmatched on-site services for any and all concerns as they arise. Furthermore, we regret you did not share these concerns with us during your stay and have instead chosen to disseminate your feedback and collected images through social media and other avenues without providing us the reasonable service time to assist you. Our family and Hidden Mountain staff appreciate your long history with us, and we regret you have had this experience. We value your response and will appropriately address these concerns with our staff. Nancy, Thank you for your time in writing this letter and compiling your feedback regarding your recent stay with us. Our original location at Hidden Mountain West offers a more secluded and rustic setting for your mountain adventure.

#Hickory ridge way hidden mountain resort plus#

Our main location at Hidden Mountain East is easily located near near The Apple Barn & Cider Mill and Tanger Outlets at Five Oaks plus all of the theater, dining, and attractions of the area. Hidden Mountain Resort offers 2 convenient locations. Resort amenities include a 24/7 office, award-winning seasonal swimming pools, fishing ponds, picnic pavilions, gazebos and our beautiful Log Cabin Conference Lodge for weddings, reunions, meetings & retreats. Log Cabin amenities include a fully-equipped kitchen and linens, with most cabins offering a Hot Tub, Fireplace, Washer/Dryer, Whirlpool Tub, and more. Our Log Cabins range in size from one bedroom romantic cabins up to a stunning 14 bedroom lodge on the river. Family-owned and operated since 1981, Hidden Mountain Resort now includes properties at Hidden Mountain East & West, as well as the Dell- a Class-A Motorcoach Resort. We offer an indulgent retreat for visitors to Sevierville, Pigeon Forge & Gatlinburg, TN. Hidden Mountain Resort is the original Log Cabin Resort in the Smoky Mountains.

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